Terms & Conditions

Pricing and Information

Prices displayed are correct at time of entry, and what the law calls an "invitation to treat". You cannot insist that a shop sells you anything at a marked price, whether or not they have made a mistake. Under law, a retailer is entitled to decide the price they want to charge for for goods. Visit http://www.tradingstandards.gov.uk/advice/consumer-advice.cfm for more information from Trading Standards.

If by mistake we have underpriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to proceed with the order. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy.

In the same way you don't have to buy goods from anyone, a retailer is under no obligation to sell you anything.

Acknowledging and Accepting Your Order

When you place an order with us you'll receive an order confirmation email. The contract of sale starts at the point we accept your order, when the order is dispatched, and we cannot accept any liability for orders that we're unable to fulfil.

Stock Availability and Back Orders

We're an omni-channel retailer, that means we sell our gifts across multiple websites and marketplaces. We do our best to ensure the stock levels and availability listed on our website is correct, however on some occasions fast moving lines may be low on stock.

If an item on your order is out stock, or is delayed, we'll contact you to let you know - you can choose to take a refund or wait for the stock to be available.

We may part-ship the available part of your order, and the second part when available - we'll do this at no extra cost to you.


We aim to dispatch orders the same day when you order by 1pm. For all personalised items you'll see an indication of any additional timescales. Delivery timescales are provided as an estimate only and are not guaranteed. 

Payment and Currency

We accept Visa, MasterCard, Visa Debit, Visa Electron and American Express and PayPal. At checkout you may be able to use Apple Pay or Google Pay dependent on your device. Our website prices are show in British Pounds.

If you are shopping from a non-UK country, please place your order in the normal way, and your credit card company will convert the order to your currency.

Order Cancellations

An order cancellation can only take place if an item has not entered our warehouse. If an item has been despatched in good faith, this will then be classed as a return. Should you wish to cancel your order, please contact us immediately.

Once a refund has been processed, please allow 3-5 days for funds to show in your account.

Pay Later Services

You may decide to take advantage of the buy now pay later services offered by either Klana or ClearPay. These payment methods are available at checkout and are subject to credit and verification checks. At checkout you will be redirected to either Klana or ClearPay to complete your purchase and provide additional information.

If you have any queries regarding making a payment please contact them directly, their contact details can be found in your confirmation email.

The contract for buy now pay later services is between you and the payment provider, unfortunately we do not have access to your agreement.

Photos and Images

The photos on our website are provided in best faith as an accurate reflection of the actual product. We can't guarantee the exact colour or shading for reasons beyond our control (differences in computer and mobile screens). 

Discount and Voucher Codes

We may offer a discount on your order or certain items using a discount or voucher code. These codes are applicable for online transactions only and cannot be used in conjunction with any other offer. We reserve the right to end or extend these promotions at any time and without notice.

Discount codes are only available to retail customers choosing to purchase one or more items. Voucher codes may not be used against wholesale, bulk-purchasing or any re-sale environment. A fair usage policy may be implied.

Minimum Purchase Discounts
Occasionally we offer larger discounts on orders with a minimum quantity, this is defined by either number of items in the basket, or basket value. For clarity we'll do our best to display the terms of any associated discounts on any promotional email or campaign.

Website Registration

To purchase from our website, you can choose to setup a user account. This is simple to do, allows you to keep track of your purchases, and ensures a positive buying experience.

You will need to enter a valid email address which we can contact you on, and provide a password. We ask you to keep this secure - our team do not have access to see this. If you forget your password, you can reset it.

Our Legal Information

The Letteroom, The Little Boys Room and The Best Room are trading styles of The Letteroom Limited. We're a company registered in England & Wales No. 08456519.

Our VAT registration number is GB 994 606 280.

Registered Office: Unit 23 Glenmore Business Park, Colebrook Way, Andover, SP10 3GZ.